Purpose of Position
The Global Account Integration Analyst position resides in the Technical Services department with a focus on technical account development. This position is a dynamic role within ShareASale that balances a technical skill set with client management. Applications will become subject matter experts on the requirements of a technical integration within the ShareASale platform, and will assist ShareASale clients with installation and maintenance of the technical aspects of their program.
Please note: This position sits on a global team. To be considered for this position, please submit your application in English.
Key Tasks
The primary responsibilities of the Global Account Integration Analyst are to assist ShareASale clients on technical questions related to account integration, troubleshooting, program customization, advanced tracking, and ensuring all merchants and affiliates are fully leveraging the capabilities of the ShareASale system based on each client’s specific needs and goals. The Global Account Integration Analyst is able to fully support the technical needs of small through mid-sized ShareASale merchant and affiliate clients with the goal of being able to fully support large sized merchants.
Day-to-day duties include:
- Test ShareASale tracking pixels, following up with new and existing clients to ensure that any ShareASale integrations have been implemented correctly
- Expertise in ShareASale product datafeed creation, FTP account creation, and troubleshooting
- Expertise in commission priority within the ShareASale system
- Creating and documenting new tracking integrations and capabilities
- Report on trending client inquiries and/or account issues
- Create/contribute/update educational material as it pertains to role. Could include but is not limited to updating knowledgebase entries, wiki response, blog posts, best practices, predefined replies.
Skills & Expertise
- 2 – 4+ Years of professional experience working in a corporate office type environment is recommended at a minimum.
- Customer Service experience is highly recommended
- Self-motivated
- Ability to communicate professionally with unhappy clientele
- Clear, concise, and effective communication
- Strong problem solving and troubleshooting skills
- Strong collaborative skills to successfully function in a team of multiple peers
- Strong HTML skills and understanding
- Familiarity with common web scripting languages
- HTML
- CSS
- JavaScript
- PHP
- MySQL
- English - strong speaking and written communication skills
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
- Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
