Purpose of Position
At Awin, we’re building a Product & Technology organisation that thrives on delivering measurable business outcomes, driving strategic impact, and fostering innovation. The Product & Technology Operations department mission is to act as a force multiplier, driving collaboration, alignment, and efficiency across Business Intelligence, CRM, Engineering, Infrastructure, Internal Technology, Product and Security. By fostering clarity, improving team health, and enabling seamless execution, the P&T Ops department ensures the collective efforts of P&T deliver outcomes far greater than the sum of their parts.
As the Head of P&T Operations, you will design, enable, and sustain this force-multiplying function. You’ll lead the core operational pillars— P&T Ops, Agile Coaches, and Technical Program Management—ensuring they operate cohesively to empower teams, deliver exceptional results, and communicate with clarity to stakeholders.
This is your opportunity to shape the operational backbone of a global organisation, creating the systems, practices, and culture that empower teams to solve the right problems while ensuring the value P&T delivers is well understood across the business.
Key Tasks
- Lead and Develop Operational Functions: Oversee and mentor P&T Ops Managers, Agile Coaches, and Technical Program Management, ensuring each function delivers on its unique mission:
- Agile Coaches: Improve team health, elevate ways of working, and establish a centre of excellence for agile practices.
- Technical Program Management: Act as delivery managers, creating strong bridges between teams and departments to ensure seamless collaboration and execution.
- P&T Ops: Ensure clear, consistent communication with stakeholders, so they understand what P&T is doing without needing to navigate internal complexities. Drive clarity in both inflow (requests, feedback) and outflow (updates, decisions).
- Be a Clear Communicator and Connector: Ensure P&T operates with one unified voice, making it simple for stakeholders to understand what’s happening and why it matters without navigating internal complexities. Serve as a bridge between P&T and other departments, fostering transparency, alignment, and trust while advocating for operational excellence.
- Foster a Culture of value creation: Embed customer-centricity, continuous discovery, and measurable impact across P&T, ensuring all teams create and capture meaningful value.
- Create Alignment Across Teams: Build rituals, processes, and systems that ensure collaboration across Product, Engineering, Data Services, CRM, Infrastructure, and Security, all working toward shared objectives.
- Bridge Outcome and Output Worlds: Recognise when to prioritise outcome-driven approaches, focusing on measurable impact and customer value, and when output-focused delivery, like structured execution for infrastructure or security, is the best approach. Ensure teams balance both perspectives effectively, enabling the right practices for each unique challenge.
- Choose the Right Workflow Models: Instil service-based throughput workflows for operational, high-volume tasks that benefit from speed and predictability, and cross-functional goal-oriented ways of working for initiatives that require strategic alignment, discovery, and impact. Guide teams in applying the model that best suits their goals.
- Act as a Strategic Partner: Work with P&T leaders to align roadmaps, priorities, and resources with the company’s strategic goals, ensuring operational functions enable success.
- Drive Operational Excellence: Build and optimise operational frameworks, processes, and tools to enable teams to work effectively and scale without friction.
Who You Are
- Outcome-Oriented Leader: You focus on delivering measurable results for customers, teams, and the business.
- Operationally Experienced: You’ve successfully led functions like Product Ops, Agile practices, and Program Management, driving team performance and alignment.
- A Strong Communicator: You excel at simplifying complexity, ensuring stakeholders understand both what’s happening and why it matters, regardless of their technical background.
- Collaborative and Empathetic: You foster healthy team environments, improve ways of working, and bring people together across functional and departmental boundaries.
- Principled and Pragmatic: You understand modern operational and delivery practices but know when traditional approaches, like waterfall, are the right fit.
- Adept at Complexity: You thrive in leading large, cross-functional organisations with diverse priorities and goals.
- Systems Thinker: You build scalable, efficient systems that enhance collaboration and amplify innovation.
- Curious and Continuously Learning: You actively seek new ideas and frameworks to evolve your teams and how they work.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. .
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
- Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
- We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
